Disconnect Facebook
Sign in, open Accounts and choose Disconnect Facebook. Zenova deletes the access it kept, stops sending anything to Facebook and cancels what was scheduled for those Pages. A publication that was already being sent is marked for review instead of being reported as cancelled.
Delete data from your Facebook settings
- Open Facebook Settings & privacy.
- Open Settings, then Apps and websites.
- Select Zenova Creator and choose Remove.
- After Zenova checks Meta's signed request, it removes or hides the stored Facebook access, Page identifiers, names, pictures, permissions and connection data. Your files and posts in Zenova are handled separately (see below).
Disconnect Instagram
An Instagram account connected through a Facebook Page stops when you disconnect that Facebook profile. An account connected directly (Instagram login) has its own Disconnect: sign in, open Accounts and choose Disconnect next to the account. Zenova deletes the access it kept and cancels what was scheduled for it; a post that was already being sent is marked for review. Your history stays.
Delete data from your Instagram or Facebook settings
- In the Instagram app: your profile, Settings and privacy, Apps and websites, Zenova Creator, Remove. (For an account connected through a Page, remove Zenova Creator in Facebook as explained above.)
- Removing it disconnects the account in Zenova. When you also ask Meta to delete your data, Zenova checks Meta's signed request and removes what it got from Instagram: the account's name, username and picture, and the Instagram numbers and links of its posts, also in Activity. Your own files and texts are handled separately (see below).
Disconnect TikTok
Sign in, open TikTok in the menu and choose Disconnect TikTok. Zenova asks TikTok to revoke the access, deletes the stored access once TikTok confirms it, and does not let you reconnect until that cleanup ends. A publication that was already being sent stays visible for review.
Disconnect YouTube
Sign in, open Accounts and choose Disconnect next to the channel. Zenova stops uploading at once, deletes the stored access and asks Google to revoke it. If Google does not answer, Zenova asks again for about a week and then tells you to remove the access yourself in your Google account. Videos waiting to go out are cancelled; a video YouTube may already have is marked for review.
Five days later Zenova deletes what came from YouTube: the channel's name, picture and identifier, and the identifiers and links of its videos. Your history stays and shows the channel as "Canal desconectado".
Remove Zenova from your Google account
- Open the access page of your Google account: security.google.com/settings/security/permissions.
- Select Zenova Creator and remove its access.
- Zenova notices within a day, stops uploading to that channel and, 28 days later, deletes the channel's YouTube data in the same way.
Videos already on YouTube stay on your channel; to delete one, use YouTube Studio. To have the rest of your channel's data in Zenova deleted sooner, ask the operator (see below): it is done within 7 days.
Delete your whole Zenova workspace
To delete your workspace with its files, posts and account, ask the operator. Write to zenovacreator.mail@gmail.com. He will confirm that the account is yours before deleting it. Never send passwords or access codes by email or chat.